Shipping Policy

SHIPPING & RETURN INFORMATION

DELIVERY 

We offer free shipping for all Mainland UK orders over £50 . Our standard delivery timeframe is estimated at 4-9 business days. In the event of any delays with your shipment, we will promptly reach out to you to verify the precise delivery date and time. Please note that at present, we do not have the option for next-day delivery.

Northern Ireland & Isle of man orders are a standard rate of £5.99 and estimated delivery is 8-10 working days.

International orders are a standard rate of £8.99 and estimated delivery is 10-15 working days.

PROCESSING & HANDLING

We quality check your items, process your orders, and securely package everything within 2 business days before shipping

CANCELLATIONS

You have the option to cancel your order within a 12 - hour window from the time it was placed. Once an order has been processed and shipped, it cannot be cancelled. To initiate a cancellation, kindly send an email to contactus@beetrenzz.com with the subject line "Cancellation" and include your order number.

Kindly note that there are instances when uncommon delays might affect delivery, causing packages to arrive later than the initially estimated timeframe. Regrettably, these delays are beyond our influence, and in certain situations, customs procedures might contribute to these delivery setbacks.

Please consider the various factors that can influence delivery times, such as weather conditions and holidays. Regrettably, we cannot guarantee precise logistical timing due to the potential impact of these limiting factors.

At The Plush Pillows, we want to make sure each of our customers are happy with their purchase. If for some reason you would like to return an item, you can return any product within 30 days of its purchase date at your expense.  Returns after 30 days will not be accepted. The item must be returned with the original tags still attached and in its original packaging. A refund will be issued for the full purchase price. Please note that shipping fees are non-refundable.

To begin your return, please email your order number, name, and the reason for wanting to return your item to  contactus@beetrenzz.com.. Our customer service will respond with further information on the return process.

If you have received a defective product, please take pictures of the item, including images of the product hangtag, and send an email along with your 6-digit order number to  contactus@beetrenzz.com.. From there a replacement or refund will be issued accordingly.